Privacy Policy
1. Overview
CallsCatcher . (“CallsCatcher,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.CallsCatcher.com
or otherwise use the Platform as described further in the Terms of Service, and that you may provide in electronic messages to CallsCatcher.
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy. CallsCatcher may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.
This Privacy Policy is subject to and governed by the CallsCatcher Terms of Service. The Services are part of the Platform and are described further in the Terms of Service.
2. The Types of Information That CallsCatcher Collects About You and How CallsCatcher Collects Information About You
CallsCatcher may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively
“Information”).
“Personal Information” refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.
“Non-Personal Information” means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.
We collect Information:
Directly from you when you provide it to us.
When you subscribe to a newsletter, create an account, make a purchase or request information from CallsCatcher, we will ask for things like your name, contact,
billing, shipping and communication information, and account ID or credentials in order to fulfill your request. If you set up an appointment with us through the Platform, attend a trade show or event, or otherwise contact us, you may also voluntarily provide similar information. If you submit any Personal Information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy (for example, by You asking for their consent).
From third parties.
We obtain information through partners, vendors, suppliers and other third parties. The parties from whom we obtain information are typically corporate enterprises (although some may also be educational or public enterprises) and they may be located in any of the locations in which we do business. These enterprises largely fall into the following categories: Advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, or enterprises that use CallsCatcher Services. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us. We might also obtain information through a partner, or co-create datasets with a partner, as part of our business operations. This kind of data is used for work like improving the Platform and other CallsCatcher Services, enhancing existing products and developing new capabilities and features. In some cases we combine Personal Information about individuals that we receive from multiple sources, luding directly collected from you or through your use of the Platform. Automatically as you navigate through the Platform or during the time in which you utilize our Services. We collect information about how you interact with the Platform through the use of cookies, pixel tags, and similar technologies. Please view our separate Cookies Policy for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.
3. How CallsCatcher Uses Personal Information It Collects About You and the Purposes for the Collection and Use
We use Personal Information that we collect about you or that you provide to us for the following purposes:
For Functionality and Development of the Platform and CallsCatcher Services. We use information to provide, offer, and personalize the Platform and other CallsCatcher Services provided to you. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels of the Platform, diagnose server problems and provide security features. Other business purposes that depend on use of your information lude data analysis related to testing, modifying, improving or developing new products, services and technologies, and to identify trends. We use cookies to make our websites and the Platform operate, work more efficiently, and provide analytic information. Technologies similar to cookies, such as pixel tags are also used in connection with the Platform. For more information on our use of cookies, please read our Cookies Policy. For Customer Support, Platform Updating and Reporting.
The
Platform may use information to provide CallsCatcher with updates and reports,
and to check that the Platform is working properly. Update functions may
automatically check your system to see whether files need to be refreshed,
updated, or modernized, in order to provide you with the up-to-date security, versions,
features, options and controls associated with your systems or devices. We rely
on information to analyze performance and improve and maintain the Platform. We
also rely on Personal Information you provide to us to provide you with
customer support for the Platform and other CallsCatcher Services, and to
verify eligibility for promotional offers.
For Business Operations.
We use information to operate our
business; for example, to perform accounting, auditing, billing,
reconciliation, and collection activities. Other business purposes that depend
on use of your Personal Information lude crime or fraud monitoring and
prevention, protecting our legal rights, and performing contractual
obligations. We also use Personal Information to contact you to advertise,
market and sell CallsCatcher Services in accordance with your communications
preferences. To Communicate.
We use contact information to send messages; to provide CallsCatcher
Services; to respond to customer service requests; to provide alerts such as
security updates or changes in our policies or about subscriptions that are
ending; and to send marketing or informational materials like newsletters or
white papers, in accordance with your communication preferences. We
occasionally conduct surveys, or do focused research or studies which may
require you to voluntarily share Personal Information in order to participate.
These activities typically have additional notices that provide more
information about the use of your Personal Information and to which you may be
asked to consent.
For Advertising and Marketing.
We may use Personal
Information collected from you, combined with information about what
advertisements you viewed and other information we collect, to enable us to
provide personalized content and to study the effectiveness of advertising and
marketing campaigns. You may choose whether to allow or deny uses or sharing of
your device’s location by changing your device settings, but if you choose to
deny such uses or sharing, we may not be able to provide you with certain personalized
CallsCatcher Services and content on the Platform.
For Statistical Purposes to Improve the Platform.
We may
compile Platform statistics into traffic reports, which help CallsCatcher
understand, anticipate, and respond to user needs. If we learn, for example, of
heightened interest in certain aspects of the CallsCatcher Platform, we are
likely to highlight that information on the Platform home page. This
Information helps us create a better overall experience for Platform users.
LEGAL BASIS FOR OUR USE (APPLICABLE ONLY TO EEA AND UNITED KINGDOM VISITORS):
If you are in the European Economic Area or the United Kingdom, our legal basis
for collecting and using the Personal Information described above will depend
on the Personal Information concerned and the specific context in which we
collect it.
However, we will collect Personal Information from you only where we have
your consent to do so, where we need the Personal Information to perform a
contract with you, where we have a legal obligation to do so, or where the
processing is in our legitimate interests (such as processing for
administrative purposes, direct marketing, product development or improvement,
preventing fraud or criminal acts and in support of information security) and
not overridden by your data protection interests or fundamental rights and
freedoms.
If we ask you to provide Personal Information to comply with a legal
requirement or to perform a contract with you, we will make this clear at the
time of collection. We will also tell you whether the requirement for that
information is mandatory and explain any consequences to you if you do not
provide the information.
Similarly, if we collect and use your Personal Information based on our
legitimate interests (or those of any third party), we will take reasonable
steps to provide clear notice and describe our legitimate interests.
CallsCatcher is the Data Controller of all Personal Information collected
through the Platform in the EEA and the United Kingdom, except with respect to
the Services
(where CallsCatcher is the Data Processor) or where a supplemental Privacy
Policy says otherwise. The contact details for CallsCatcher are set out in the
"HOW TO CONTACT US”
section.
If you have questions about or need further information concerning the legal
basis on which we collect and use your Personal Information for any specific
processing activity, please contact us using the contact details provided under
the
“HOW TO CONTACT US”
Section below.
RETENTION OF YOUR PERSONAL INFORMATION:
We will only retain your Personal Information for as long as reasonably
necessary to fulfill the purposes we collected it for, luding for the purposes
of satisfying any legal, regulatory, tax, accounting or reporting requirements
and for other purposes described in this Privacy Policy. We may retain your
Personal Information for a longer period in the event of a complaint or if we
reasonably believe there is a prospect of litigation in respect to our
relationship with you.
To determine the appropriate retention period for Personal Information, we
consider the amount, nature and sensitivity of the Personal Information, the
potential risk of harm from unauthorized use or disclosure of your Personal
Information, the purposes for which we process your Personal Information and
whether we can achieve those purposes through other means, and the applicable
legal, regulatory, tax, accounting or other requirements. In some circumstances
you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further
information. And in some circumstances we will anonymize your Personal
Information (so that it can no longer be associated with you) for research or
statistical purposes, in which case we may use this information indefinitely
without further notice to you.
4. How CallsCatcher Protects Your Information
The Platform is designed to provide reasonable and appropriate
administrative, technical and organizational security measures to protect your
Personal Information against risks such as temporary or permanent loss,
destruction, and unauthorized or unlawful access, alteration, use or
disclosure.
We require our suppliers and vendors to apply similar protections when they
access or use Personal Information that we share with them. Users of the
Platform must also do their part in protecting the data, systems, networks, and
service they are utilizing. No technology, data transmission or system can be
guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that your
password to any CallsCatcher account has been compromised), please immediately
notify us by contacting us using the instructions in the “HOW TO CONTACT US”
section below.
5. When CallsCatcher Shares Your Information
We work through our affiliates to provide the Platform and other CallsCatcher
Services. We also work with authorized suppliers and business partners. When we
share your Personal Information with these companies, we put in place
appropriate measures to limit the use of your information only for legal and
authorized purposes that are consistent with this Privacy Policy, as well as
appropriate confidentiality and security measures.
We also share information with third parties for advertising and marketing;
when required by law or to respond to legal process; to protect our customers;
to protect lives; to maintain the security of the Platform; and to protect our
legal rights. We may disclose Personal Information that we collect or you
provide as described in this Privacy Policy:
With Affiliates and Subsidiaries.
For purposes limited to
and consistent with this Privacy Policy.
With Suppliers.
Our authorized vendors and suppliers may
require Personal Information to provide services we have contracted for, such
as product delivery, website hosting, data analysis, IT services, auditing, or
customer service. We use a wide variety of software and tools at CallsCatcher,
and we process Personal Information using these tools as a regular course of
business. Our contracts with suppliers and vendors lude provisions to protect
your Personal Information and limit its use.
With Partners.
We occasionally have relationships with
third parties that are not suppliers or vendors but are working with us to
offer certain opportunities such as marketing and similar promotions, to enable
joint products or research studies, or to facilitate services on the Platform.
In these cases, additional terms or Privacy Policies may be provided. For third
parties or uses not described in this Privacy Policy, we share your information
only with a lawful basis to do so.
For Advertising and Marketing.
We share your information
with our third-party company partners to prepare and deliver advertising and
marketing content, to provide content services and to enable them to provide
you with more personalized ads and to study the effectiveness of our
campaigns. In
particular, we use
third-party companies to communicate regarding goods and services that may be
of interest to you, in accordance with your preferences. You may receive this
content by a variety of means such as email, phone or when you access and use the
Platform or other CallsCatcher Services, and other websites. Content may be
based on information obtained, for example, through prior purchases or
transactions, through your device’s physical location, through information
about what advertisements and content you have viewed, or through cookies and
similar technologies relating to your access to and use of the Platform and
other websites. Please read our Cookies Policy for more information. You can
choose whether to allow or deny uses and/or sharing of your device’s location
by changing your device settings, but if you choose to deny such uses or
sharing, our partners may not be able to provide you with the applicable
Platform Services and content.
Sales, Mergers & Acquisitions.
We may disclose Personal
Information as part of a contemplated or actual corporate transaction such as a
reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (luding in
connection with any bankruptcy or similar proceedings).
With Your Consent.
CallsCatcher may disclose your Personal
Information to any other person or entity where you consent to the disclosure.
For information about how to decline our advertising and marketing, please see
the section entitled "Your Choices & Rights" below.
We also share non-personally identifiable information, such as anonymized or
aggregated information, with suppliers for purposes such as analysis,
identifying trends in the areas of our products and to help research and
develop new CallsCatcher Services.
CallsCatcher does not sell any of your Personal Information for monetary
compensation.
6. Information From Children
We do not knowingly collect, use, or disclose Information from children
under 16. If we learn that we have collected the Personal Information
of a child under 16—or the equivalent minimum age depending on the
jurisdiction, such as 13 in the United States per the Children’s Online Privacy
Protection Act—we will take steps to delete the information as soon as
possible. If you are under 16, do not provide any Information about yourself to
CallsCatcher, luding your name, address, telephone number or email address. If
you become aware that Information of a child under 16 years of age has been
provided, please use one of the methods
provided under the
“HOW TO CONTACT US”
section below.
7. Links to Other Websites and Services
We are not responsible for the practices employed by websites or services
linked to or from the Platform, luding the information or content contained
therein.
This Privacy Policy does not address, and we are not responsible for, the
policies and practices of third parties or other organizations that are not
operating on CallsCatcher’s behalf, luding policies and practices related to
privacy and security, data collection, processing, use, storage, and
disclosure. This ludes: (a) any third
party operating any site or service to which the Platform links – the lusion of
a link on the Platform does not imply endorsement of the linked site or service
by us or by our affiliates; or (b) any app developer, app provider, social
media platform provider, operating system provider, wireless service provider
or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn,
etc.) - luding any Personal Information you disclose to other organizations
through or in connection with the Platform or other CallsCatcher Services.
8. Do Not Track
Some browsers orporate a "Do Not Track" (“DNT”) feature that, when
turned on, signals to websites and online services that you do not want to be
tracked.
At this time, the Platform does not respond to DNT signals.
9. YOUR LEGAL RIGHTS
CallsCatcher respects your rights in how your Personal Information is used
and shared. Depending on where you live, you may have rights to request access
or corrections to your personal data and make choices about the kinds of
marketing materials you receive (or choose not to receive marketing from CallsCatcher
at all). See below for more information, depending on your location.
10. European Privacy Rights
If you are in Europe, you may have additional rights under the GDPR, the UK
GDPR, or nFADP.
Additional choices and rights may be available to you depending on which CallsCatcher
Services you use.
Access, Correction to or Deletion of Your Information.
If
you would like to correct or update your Personal Information, or to request
access to or deletion of your Personal Information, you may contact us by
visiting the Platform or by using the contact details provided under the
“HOW TO CONTACT US”
section below. If you request a change to or deletion
of your Personal Information, please note that we may still need to retain
certain information for recordkeeping purposes, and/or to complete any
transactions that you began prior to requesting such change or deletion (e.g.,
when you make a purchase or enter a promotion, you may not be able to change or
delete the Personal Information provided until after the completion of such
purchase or promotion). Some of your information may also remain within our
systems and other records where necessary for compliance with applicable
law. At
your request and where the
law requires us to do so, we will confirm what Personal Information we hold
about you. You may also have a legal right to obtain a copy of your Personal
Information. You can make such a request by making a written request in one of
the ways described in the “HOW TO CONTACT US” section below. We may charge a
processing fee for this service where permitted by law and we will require
evidence of your identity before fulfilling your request.
Data Privacy Rights Specific to Individuals in the European Economic Area, the United Kingdom, and Switzerland. You
can object to
processing of your Personal Information, ask us to restrict processing of your
Personal Information, or request portability of your Personal Information. You
can exercise these rights by making a written request in one of the ways
described in the
“HOW TO CONTACT US”
section below.
Similarly, if we have collected your Personal Information with your consent,
you can withdraw your consent at any time. Withdrawing your consent will not
affect (1) the lawfulness of any processing we conducted prior to your
withdrawal, or (2) processing your Personal Information under other legal
bases.
If you believe we are using your Personal Information in a way that is onsistent
with this Privacy Policy or for more information about your rights, contact
your local data protection authority. Additionally, under the EU-U.S. DPF, the
UK Extension to the EU-U.S. DPF, and/or the Swiss-U.S. DPF, you may contact
JAMS Mediation, Arbitration, and ADR Services (
https://www.jamsadr.com/eu-us-data-privacy-framework
)
to address complaints and provide appropriate recourse free of charge to you.
Under certain conditions, you may invoke binding arbitration.
Advertising and Marketing Choices.
We give you many choices
regarding our use and disclosure of your Personal Information for advertising
and marketing purposes. You may access or update your contact details and
modify your communication preferences by using one of the methods provided under
the
“HOW TO CONTACT US”
section below. Please also note that
if you choose not to receive marketing communications from us, we may still
send you communications related to your products or the Platform, such as
information about a security update, service issue or product delivery. Some
advertising content is delivered through the Platform’s use of cookies and
similar technologies. Our Cookies Policy ludes more information on CallsCatcher’s
use of such technologies for advertising and other purposes.
11. International Compliance
CallsCatcher is a global company with its headquarters in the United States.
As such, we may transfer your Personal Information between the United States
and our affiliates and business partners in other countries. We may also
transfer your Personal Information to our third party service providers, who
may be located in a different country to you.
CallsCatcher transfers information internationally in order to operate
efficiently, to improve performance, and to create redundancies to protect
information in the event of an outage or other problem. In so doing, we will
process your Personal Information in a way that meets the commitments of this
Privacy Policy and complies with the law wherever we transfer it.
Whenever CallsCatcher transfers Personal Information beyond the country of
origin, we will do so in accordance with applicable laws. For Personal
Information originating in the European Economic Area (EEA), the United Kingdom
(UK), or Switzerland that is transferred to a CallsCatcher entity outside the
EEA, UK, or
Switzerland, CallsCatcher participates in the EU-U.S. Data Privacy Framework
(EU-U.S. DPF) and, as applicable, the UK extension to the EU-U.S. DPF, and/or
the
Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). CallsCatcher commits to the
DPF Priples and, as needed, will take additional steps to provide appropriate
safeguards for the Personal Information we transfer. The Federal Trade
Commission has jurisdiction over CallsCatcher’s compliance with the EU-U.S.
DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF). CallsCatcher
may be required to disclose Personal Information in response to lawful requests
by public authorities, luding to meet national security or law enforcement
requirements. CallsCatcher is liable in cases of onward transfers to third
parties.
12. Data Privacy Framework
CallsCatcher . and LeadConnector LLC comply with the EU-U.S. Data Privacy
Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the
Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S.
Department of Commerce. CallsCatcher has certified to the U.S. Department of
Commerce that CallsCatcher and LeadConnector adhere to the EU-U.S. Data Privacy
Framework Priples (EU-U.S. DPF Priples) with regard to the processing of
personal data received from the European Union in reliance on the EU-U.S. DPF
and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to
the EU-U.S. DPF. CallsCatcher has certified to the U.S. Department of Commerce
that CallsCatcher and Leadconnector adhere to the Swiss-U.S. Data Privacy
Framework Priples (Swiss-U.S. DPF Priples) with regard to the processing of
personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If
there is any conflict between the terms in this privacy policy and the EU-U.S.
DPF Priples and/or the Swiss-U.S. DPF Priples, the Priples shall govern. To
learn more about the Data Privacy Framework
(DPF) program, and to view our certification, please visit
https://www.dataprivacyframework.gov/
.
18. How To Contact Us About This Privacy Policy
To ask questions about this Privacy Policy and our privacy practices,
contact us at
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and
the Swiss-U.S. DPF, CallsCatcher commits to resolve DPF Priples-related
complaints about our collection and use of your personal information. EU, UK,
and Swiss individuals with inquiries or complaints regarding our handling of
personal data received in reliance on the EU-U.S. DPF, the UK Extension to the
EU-U.S. DPF, and the Swiss-U.S. DPF should first contact CallsCatcher at: